AmorePacific has operated the CCMS system by being qualified by Fair Trade Commission in December of 2009. CCMS is our pledge to strengthen customer relations.
CCMS is a guideline to prevent customer complaints at an early stage and respond to them rapidly by suggesting clear behavioral standards to employees for tasks relating to customer relations.
In order for a company to prevent customer complaints in advance and respond to them rapidly, the system offers designs of self-regulated system and basic principles to deal with customer complaints.
Upon a customer complaint, employees address the problem by communications with the customer rapidly and precisely based on the internal system and standards to respond to customers.
